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B2C deliveries: follow your deliveries to consumers

A short guide to the B2C deliveries dashboard: how many parcels you deliver to consumers, where they go and how volumes develop.

What this dashboard is for

This dashboard shows your delivered B2C shipments, i.e. parcels delivered to private customers. Use it to:

  • follow how many orders you deliver each month;

  • see where in the country your customers are;

  • spot changes in volume or parcel weight, for example after a campaign or in peak season.

Only delivered shipments are included. Parcels still on their way are not counted.

Filters

  • Period (top right): default is the last 3 months.

  • Delivery city: show one or more cities.

  • Data as of: when the data was last updated.

The cards at the top

Card

What it shows

Shipments

Delivered parcels in the period.

Customers

Distinct customers who received a parcel. If it’s close to Shipments, most customers order once.

Delivery cities

Number of cities you delivered to. Shows how widely spread your customers are.

Average weight

Average weight per parcel. Useful when choosing parcel services and price brackets.

The line under each value compares the period with the average of the previous period. ▲ means more than usual.

The charts

  • Shipments by month and Weight by month (kg): volume and total weight per month. If shipments and weight move differently, your customers are ordering heavier or lighter products than before. The current month is incomplete until it ends.

  • Shipments by delivery city: cities with the most deliveries, with average parcel weight. Click a column header to sort, for example by weight.

  • Delivery geography: each dot is a delivery city. Zoom in with + / − or the mouse wheel. Use it to see where demand is concentrated, for example when choosing pickup points or carriers with good local coverage.

Tip: click a city in the table to filter the cards and charts to that city. Click again to clear.

Common questions

Why is this month lower? The month isn’t over yet.

Why aren’t all my orders here? Only delivered B2C shipments are included.

Can I export the data? Hover over a chart or table → ⋯ → Export data.

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